We have a hassle-free return policy. If for any reason you are not satisfied with your purchase, you can return it within 7 days of delivery for a refund or exchange.

However, please note the following conditions:

1. The item must be in its original condition and packaging.
2. The item must be returned with all accessories and documents that came with it.
3. The customer is responsible for the return shipping costs unless the item is faulty or damaged.
4. Refunds will be issued to the original payment method used to make the purchase.
5. Bespoke customer requests cannot be returned unless they are faulty or damaged.
6. To initiate a return, please contact our customer service team via sales@robellamart.com with your order number and reason for return. We will provide you with a return address and further instructions on how to proceed.
7. Once we receive the returned item, we will inspect it to ensure that it meets our return policy conditions. We will then process your refund or exchange within 7 days of receiving the item.
8. The customer must inspect the goods immediately upon receipt and inform us via email or phone within 7 working days for any defective or damaged goods, incorrect quantities or incorrect items received. After this specified time limit, we are not liable to
   1. Make available the shortages
   2. Replace the defective or damaged goods
   3. Release the funds for the goods reported
   4. Refund or credit the damages or shortages